Shipping
Orders leave our studio in [CITY] within [X] working days. Delivery across Canada takes [X to X] working days after that. Shipping is free on orders over $150; below that it is $[AMOUNT].
[STATE WHETHER YOU SHIP OUTSIDE CANADA, AND WHO PAYS ANY DUTIES.]
Returns
You can return anything within 30 days of delivery, as long as it is unworn and the tags are still on.
[STATE WHO PAYS THE RETURN SHIPPING — this is the line customers look for before they order.]
To start a return, email [YOUR EMAIL] with your order number. Refunds are issued to the original payment method within [X] working days of us receiving the parcel.
Exchanges
[HOW EXCHANGES WORK, OR SAY THAT YOU HANDLE THEM AS A RETURN PLUS A NEW ORDER.]