Autumn / Winter edit — now in store
Customer care
Everything we know about getting your order to you — how long we take to pack it, how long the carrier takes, and what happens on the rare occasion something goes wrong.
Last updated: September 2026
Processing
1–2 business days
Orders are picked and packed from the studio on weekdays.
Delivery
3–7 business days
Standard service, once the parcel has left us.
Tracking
On every order
A link arrives by email the moment your label is created.
Orders placed before 1PM on a business day are usually packed the same day; everything else goes out the next one. Allow 1–2 business days in total before your parcel is handed to the carrier.
We do not pack or ship on weekends or public holidays. During launches and sale periods processing can take a day longer — we would rather pack carefully than quickly.
Delivery estimates below start from the moment your parcel leaves us, not from the moment you order. They are carrier estimates, not guarantees.
Standard
3–7 business days
Expedited
2–4 business days
Express
1–2 business days
International
7–21 business days
Which services are available to you depends on your destination and is shown at checkout.
Shipping is calculated at checkout, based on your destination and the service you choose. You will see the exact amount before any payment is taken — there are no costs added afterwards.
Any free or reduced shipping offer will be stated on the product page or at checkout and applies to the order total after discounts.
As soon as we create your shipping label you will receive a confirmation email with a tracking link. It can take up to 24 hours for the carrier to register the first scan, so an empty tracking page on day one is normal.
If your tracking has not moved for five business days, write to us and we will chase the carrier on your behalf.
Orders shipped outside our own market may be subject to import duties, taxes and customs handling fees. These are set by your local authorities, are not included in the price you pay us, and are the responsibility of the recipient.
Customs clearance can add time to an international delivery, and we are not able to influence how long an inspection takes.
Please check your delivery address carefully before completing your order. If you spot a mistake, email us straight away — we can usually correct it while the order is still being packed, but not once it has shipped.
Weather, customs and peak season can all delay a parcel after it leaves us. We keep an eye on every shipment and will always help you sort it out, even when the hold-up sits with the carrier.
If your parcel is marked delivered but is not with you, check with neighbours and any safe place first, then contact us within seven days. For a parcel that arrives damaged, send us photographs of the packaging and the item within 48 hours of delivery and we will arrange a replacement or refund.
Changed your mind, or the fit is not right? Our returns and refunds process is set out separately.
Still have a question
Tell us your order number and what you need, and you will hear back from us on the next business day.